Privacy Policy for Supply Chain Logistics Services
At OTM Trucking, protecting the privacy and security of your personal data is paramount. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform and transportation logistics services. We are committed to processing your data in compliance with applicable data protection laws, including GDPR.
Information We Collect
We collect various types of information to provide and improve our logistics and supply chain services.
Personal Data You Provide Directly:
- Contact Information: Names, company names, email addresses, phone numbers, and physical addresses (for billing or delivery purposes) when you register for an account, request a quote, or contact us.
- Account Credentials: Usernames and hashed passwords used to access your account on our site.
- Financial Information: Billing addresses and payment details (processed by secure third-party payment processors) when you engage in transactions for our services. We do not store full payment card details on our servers.
- Service-Related Data: Details pertaining to your logistics needs, such as shipment origins, destinations, cargo descriptions, values, and special handling instructions.
- Communications: Records of your interactions with us through email, phone, or our online inquiry forms.
Information Collected Automatically:
- Usage Data: Information about how you access and use our online platform, including IP addresses, browser types, operating systems, referring URLs, pages viewed, and the dates/times of access. This helps us understand user behavior and improve site functionality.
- Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.
How We Use Your Information
We use the collected information for various purposes, primarily to provide efficient transportation logistics and supply chain services:
- Service Provision: To fulfill our contractual obligations, including processing and managing your logistics requests, tracking shipments, and providing updates.
- Communication: To communicate with you regarding your service requests, account activities, and to respond to your inquiries.
- Improvement of Services: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of our online platform and services.
- Marketing and Promotion: With your consent, to send you promotional materials, newsletters, or information about new services that may be of interest to you. You can opt out at any time.
- Security and Fraud Prevention: To maintain the security and integrity of our services and prevent fraudulent activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We do not sell, rent, or trade your personal data to third parties. We may disclose your information in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support, analytics providers, freight carriers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.
Data Security
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include encryption, access controls, secure server environments, and regular security audits. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining data for the duration of our business relationship and for a reasonable period afterwards to comply with legal obligations or to resolve disputes.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (EEA), you have certain rights concerning your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
OTM Trucking
6250 Jackson Raymond Rd
Raymond, MS, 39154
United States